Simple Pricing, No Surprises

A PangoVet consultation is 20 minutes on a call with a veterinarian. After the consult, you’ll receive a personalized report via email that covers everything you and the vet discussed and any plans of action for you and your pet going forward.

It’s easy to prepare for your consultation. Just have your device ready. You can join the video call from your phone, computer, or tablet.When possible, we recommend finding a quiet area without a lot of background noise or distraction. You may choose to have your pet accompany you on all, part, or none of the call, but our vets may request to see them depending on the nature of the call.

Simply click the link we email you! When your appointment starts, your vet will admit you into the private virtual consultation.PangoVet uses a secure, browser-based video platform – no downloads required!You can join the PangoVet video call on your mobile, computer, or tablet.

No, you do not need to use the video feature in your virtual vet consultation. If you prefer, you can use only audio, though we do recommend you use your video for if your pet is present so we can offer you the best, most comprehensive support.

Our vets will ask you various questions pertaining to your specific concerns stated in your booking form. They will offer advice, or triage, and can help guide you through whatever the next steps are!

No. Prescribing generally requires an in-person veterinary client-patient relationship, which generally means a vet is in the same country and state as you. While our service does not currently support prescriptions, our team of vets can guide you through the process of why your pet may or may not need medication, what tests you may want to seek from an in-clinic vet prior to issuing the prescription, and the costs associated with the process. We can even help you find a vet local to you to assist you further!

For questions about your pets health, including advice on nutrition, behaviour, training, or general medical advice, we are here to help! We offer peace of mind, and can guide you through the process of how to best help your pet, and the actionable steps you can take to keep them happy and healthy!But, PangoVet is not a substitute for an in-person veterinary exam. If your pet is experiencing any life-threatening or emergency situation, please contact a local veterinarian.

Our service provides veterinary advice, guidance, and triage. We are well-suited to help with your questions on pet health, nutrition, behaviour, and non-urgent illnesses. We have the time to discuss your questions in depth, which cannot always happen during an in-person clinic visit.We can also help you decide when and how urgently a trip to your vet clinic is necessary. And if needed, we can help you find a local vet, if you don’t already have one.

Our vets cannot perform physical tests, make a diagnosis, or prescribe medications.We can provide veterinary advice, guidance, and help you prepare action plans for your pet for health, nutrition, behavioural, and non-urgent illness needs.

We take advance bookings to allow us to best prepare for your consultation, and to best serve as many pets as possible.We find this also helps pet parents prepare for and find suitable times for their consultations around their own busy schedules. If a time you would like is not listed, it may be due to our veterinarians helping out other pets and their parents.Please be reminded that if the nature of your call is an emergency, PangoVet is not a substitute for in-clinic veterinary care. If it is an emergency, please contact your vet immediately.

Of course. Just email us at contact@pangovet.com with your preferred time and we will do our best to accommodate your request.

Your call will be recorded for quality and training purposes, and to allow our vets to review your pet’s history, to ensure they can send you the best personalized recommendations possible after the call.